Shipping

 WHERE DO YOU SHIP?

ALL Clothing and accessories are available for Worldwide Shipping.

*Please note: Shipping costs exclude any potential import tax or customs duties which may be applied on delivery to your country. For more information see below. 

ALL Home Decor are available for Shipping within the US.

In the unfortunate event an item arrives damaged through transit, the customer is responsible to initiate and file a claim through the shipping carriers website. We are not responsible for filing damage claims and cannot offer refunds for damaged items. The customer is responsible to file a claim and receive a refund directly from the shipping carrier. To file a claim, please keep all original packaging as well as the damaged item to photograph (shipping box, shipping label, packaging materials, and damaged item). Photographs of all of these components are required by shipping carriers to process a successful claim. 
Read the description of each item before purchase for more information or email jenwonderstudio@gmail.com 

Please note that all shipping addresses must be entered in English.

HOW LONG DOES SHIPPING TAKE?

Standard Shipping: 5-7 business days to most major cities within the USA

HOW LONG AFTER PLACING MY ORDER WILL IT BE SHIPPED?

Please allow 5-7 working days from when your order is first placed for the Studio to pack your order for shipping.

WILL I GET A TRACKING NUMBER?

Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 2-3 working days from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.

If you did not receive an email with tracking details or have questions, please feel free to contact us at: contact@jenwonders.com

Our prices are charged in US Dollars (USD). Please be aware of your local currency conversion rates when calculating the value of your order.

WILL I HAVE TO PAY ANY TAXES OR DUTIES?

Our Studio ships orders directly from the United States. International shipping regulations for import duties and taxes vary from country to country. We have no control over these charges and we cannot predict their amount. Unless otherwise stated, our garment prices and shipping costs are exclude all import duties and taxes. All orders are sent on a Delivery Duty Unpaid (DDU) basis