Shipping policy

SHIPPING ORIGIN

All Jen Wonders orders are shipped from Paris, France.

PROCESSING TIMES

Orders are generally processed within 2–5 business days, excluding weekends and public holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

SHIPPING RATES AND DELIVERY

Available shipping options and rates are displayed at checkout based on the delivery destination. Delivery times are estimates provided by the carrier and may be affected by customs processing, holidays, weather, or other circumstances outside our control.

CUSTOMS, DUTIES, AND IMPORT TAXES

Orders delivered outside the European Union may be subject to customs duties, import taxes, VAT, or handling fees imposed by the destination country. Unless expressly included at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the recipient.

DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, please contact us immediately. We cannot guarantee that changes can be made once an order has entered processing.

If a shipment appears to be lost or arrives damaged, please contact us promptly so that we can assist with the carrier’s investigation or claims process.